These HR Trends Can Inform Better Practices in 2019
Thursday, December 20th, 2018

The human resources industry is ever-changing and adapting to the new technologies, a new workforce generation and the exit of another workforce generation. Practices that were standard in 2018 could already be out of date. The good news is there are industry experts who can lend insight into the 2019 trends for the HR industry.

"The manager's role of giving regular feedback continues to grow stronger as organizational change happens faster," said Rachel Ernst, vice president of employee success for Reflektive, a people-management platform. "Putting performance management into the hands of managers benefits employees much more quickly than having HR manage the workflows."

She added that by handling the performance of their direct reports, managers will be able to quickly and easily provide praise, support, and feedback that improves employee performance and drives results.

"The more fluid and seamless you can weave performance management into daily workflows for managers and employees, the better," said Amanda Augustine, career advice expert for TopResume.

Augustine echoed Ernst's thoughts, stating that moving performance management into daily workflow will allow managers to address poor performance more swiftly and help turn around some employees or manage out poor performers more quickly.

"By clearly and regularly communicating one's expectations, celebrating A-team players, and providing feedback to those who are not meeting expectations, everyone wins," Augustine said. "Overall, the company will be more productive and satisfied."

In 2019, the C-Suite will have greater access to people analytics and insights. Making decisions based on people data is just as important as the other areas in which the C-Suite uses data (sales, marketing and competitor data).

"Given how many HR platforms now exist to gather and provide analytical capabilities, companies are seeing the importance of informing their decisions with such data," Ernst said. "It is essential for companies to understand both what kind of skills they need in applicants and the kind of environment they must have to keep employees engaged in their job."

Augustine added that the C-suite can make better decisions for the company and its workforce when it has access to key data on its people and hiring statistics. "You can't manage something if you can't measure it," she said.

"The argument is that you shouldn't be waiting until one specific event each year to provide your employees with feedback," Augustine said. "Instead, you should reinforce their positive behaviors and address their areas for improvement on a regular basis throughout the year with weekly check-ins and more frequent informal meetings."

Ernst added that it's good not to wait until year's end to do your review, especially with the millennial need for instant gratification, which is something Augustine recognized as well.

"Millennials grew up using technologies such as Snapchat, Instant Messenger and texting, and are accustomed to receiving continuous feedback from their extensive social media networks on practically everything they do and say," Augustine said. "They expect nothing less than a similar cadence of communication in the workplace."

Ernst suggested that when thinking about ending the annual review, it's important to consider the purpose of the process and whether it's effective in accomplishing your goals.

"Most review cycles are still annual and aim to fulfill the need for employees to get feedback, but, instead, they are focused on informing increases and promotions," Ernst said. "Companies that are working with newer, more agile performance software are gradually moving away from annual reviews to the check-in process."

Regular check-ins tend to be more career-focused and facilitate two-way feedback conversations (manager to employee and vice versa), according to Ernst.

"Because company success is dependent on cross-company collaboration, the importance of peer feedback continues to grow and can be successfully relayed and implemented through more frequent manager-employee discussions," Ernst said.

Ernst's suggestions include:

  • Choose a robust HR platform that employees enjoy using, is easy to implement and provides strong analytics to measure trends and inform important decision-making.
  • Use a platform that has real-time feedback capabilities, because this will allow you to have performance conversations as needed, which helps improve employee performance, align them with company goals and increase productivity.
  • Plan in advance instead of moving quickly. This prevents having to clean up a poorly rolled out program that leaves everyone frustrated.
  • Include high-performing managers and employees in your planning and implementation. They will understand what works with the current employee base and culture.
  • Have patience and understand that this is an evolution. Understand where your organization is, meet it there and introduce changes at a rate that your employees can handle.

"The old adage, 'Employees leave managers, not jobs' still rings true today," said Ernst. "By implementing technology that helps managers facilitate check-ins, employees can get the feedback in a similar manner on a similar cadence to all other employees, despite reporting to a different manager. The result is a consistent management experience with less employee turnover."

This piece was originally published on Business News Daily

Related Posts
Talent Stories: Alex Currie, Vice President, People and Talent at GoCompare
14.11.19

In our #TalentStories series, we put some of Wales' most successful executives under the spotlight, sharing their inspiring stories with you. This ...

Talent stories: Abi Harris, Executive Director of Strategic Planning, Cardiff and Vale University Health Board
12.09.19

In our #TalentStories series, we share career stories from candidates and clients we have been lucky enough to work with. This month we meet Abigal...

Talent stories: Alison Copus, Director of Communications and Engagement, Wales Millennium Centre
08.08.19

In a new series, we share inspiring career stories from candidates and clients we have been lucky enough to work with. First up is Alison Copus, an...

Succession planning: A guide
18.07.19

We present our guide to everything you need to consider when it comes to future-proofing your organisation.

...
The search for Cardiff Airport’s next Chair is underway
20.06.19

New Chair will lead the national airport for Wales in the next phase of its exciting journey

...
How to approach diversity in your business
19.06.19

Founder Sian Goodson shares her strategies to help SME owners ensure they have a more diverse workforce and senior team.

...
These HR Trends Can Inform Better Practices in 2019
20.12.18

The human resources industry is ever-changing and adapting to the new technologies, a new workforce generation and the exit of another workforce ge...

Thinking Outside the Box When Hiring
13.12.18

The millennial workforce is definitely not an easy one to please. With employee retention rate lower than ever before, and the modern worker being ...

The importance of adapting and connecting in the workplace
07.12.18

“We don’t see the world as it is, we see it as we are,” Anaïs Nin once wrote. One place where it is especially apparent that people hold dif...

Goodson Thomas Appointed to once again represent Social Care Wales in the search for a crucial appointment: Director of Regulation (Registrar)
28.11.18

Social Care Wales has a responsibility to protect, promote and maintain the safety and well-being of the public in Wales. An integral part of the W...

How successful CEOs manage their time
21.11.18

For all the power CEOs wield, they can't add hours on the clock or days to the calendar.

Yet everyone wants a piece of them: Leadership team...

Goodson Thomas Appointed to Search for the first Non-Executive Member for Wales on behalf of the Ofcom
14.11.18

Ofcom is the communications regulator in the UK. It regulates the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the air...

UK gender pay gap shrinks to all-time low
07.11.18

The UK’s gender pay gap has fallen to 8.6% for full-time employees – its lowest level yet, according to the Office for National Statistics (ONS...

Getting people management on the strategic agenda – Where is your organisation on the ‘Innocence to Excellence’ scale?
31.10.18

People costs often represent at least half of total operating costs – particularly in service organisations, where staff play a key role in deliv...

The psychology of leading teams remotely
24.10.18

Leadership from a distance requires a careful study of human nature, says L&D specialist Sudhakar Sampath.

...
Is Social Media an Effective Recruitment Tool for SMEs?
17.10.18

According to research by The Open University Business, th...

Goodson Thomas Appointed to Search for a Non-Executive Chair for Transport for Wales on behalf of the Welsh Government
10.10.18

Transport for Wales (TfW) is a not for profit company, wholly-owned by the Welsh Government and established in 2015. Set-up initially as an expert ...

Why Welsh businesses are increasingly recruiting non-executive directors
17.01.18

The global financial crisis of 2008 and subsequent period of recession had a variety of effects on Welsh businesses and organisations. At Goodson ...

How to manage family life while growing a business
25.11.16

For business owners with kids, days often involve a careful juggling act of work and childcare. Business calls and emails are regularly intersperse...

Succession planning: By failing to prepare you are preparing to fail
11.11.16

In today's uncertain economic environment, safeguarding business continuity is a key priority for organisations the world over. Succession planning...

Going it Alone
28.10.16

UP CLOSE - How Siân Goodson left a leading recruitment firm to set up her own executive search business with a difference

...
Returning to an old job - what you need to know
14.10.16

What are the risks of returning to a business or organisation for which you once worked? Recruitment expert Siân Goodson sets out what you should ...

Assembling a team
30.09.16

Having the right mix of skills and experience in a team is essential for success, but equally as important is having a team with a good blend of pe...

Siân Goodson Q&A
16.09.16

Siân Goodson is the managing director of Goodson Thomas, an executive search and corporate insight business based in Cardiff and London.

...
Goodson Thomas Helps Fast-Growing Welsh Technology Firm Recruit a Top Executive Talent.
09.02.16

Cardiff-based TrakCel engaged Goodson Thomas to find a new Chief Operating Officer to direct its future growth.The pioneering company develops soft...

Goodson Thomas Appointed to Search for a New Director for the National Botanic Garden of Wales
24.01.16

Established in May 2000 as one of 3 millennium projects in Wales supported by the Millennium Commission, the National Botanic Garden of Wales (the ...

Goodson Thomas Recruits Three New Associates After Rapid Growth
20.01.16

Goodson Thomas has started 2016 by taking on three new associates to improve our offer and meet the demands of our growing client base.

...
Why You Should Always Look Internally When Replacing Top Talent
20.01.16

So, your chief executive is leaving and you need to find a replacement. Where do you start? Do you try to have a clean break with the past and brin...

Goodson Thomas to Lead the Search for New Group Chair - Seren Group and Grŵp Gwalia
17.12.15

Goodson Thomas has been appointed to lead the search for a new Group Ch...

Goodson Thomas Appointed to Lead the Search for Care Council for Wales (Social Care Wales) CEO
03.12.15

Goodson Thomas has been appointed by Care Council for Wales to conduct ...

The Pitfalls of Social Recruiting
30.11.15

In just a few short years social recruiting - i.e. recruiting through s...

Closing the Gender Pay Gap
25.08.15

Women managers in Wales are effectively working for free nearly an hour...

New Recruitment Business Launched
16.07.15

A new Cardiff and London based recruitment business has been launched b...

New Headhunting Firm Launched
15.07.15

A new business that aims to help organisations in Wales recruit, retain...

Get in touch
Whether you are looking for support as a business, or would like to discuss your own career progression, please do contact us. We would love to hear from you.